|ABOUT SSL CERTIFICATES|
Want to place a secure on-line order?
First, fill your shopping cart from our catalog by clicking on the buttons next to your chosen items. The default quantity is "1", but you can type in a different number. Your shopping cart will remember your choices as you move from page to page. When ready to check out, click on the Shopping Cart link which can be found on the menu at left and in the top right corner on every page. This will take you to your Shopping Cart. From there you can review your order, review individual items, change quantities, remove items, continue shopping or check out. Click on the Continue button to check out. There are four steps during checkout.
- Step 1.) Customer information page:
- Secure check out starts. From now on, all the information you submit is transmitted securely using the industry standard SSL.
- Enter your shipping and billing information. Required fields are identified in bold type. If required information is missing or formatted incorrectly, you will get a red error message.
- Step 2.) Payment type, shipping options, and coupon selection page:
- Enter and redeem coupons
- Select shipping options
- Specify type of credit card
- Step 3.) Payment page:
- Enter your credit card information
- Enter optional comments or special requests.
- Step 4.) Click the Continue button to submit your order securely.
At all points in the process, you can click on the back button on the order form pages, or in your browser, to go back and make changes or to continue shopping. Nothing is final until you click on the Continue button on the Payment screen: you can review your order, shipping charges and method, order total, and input all of your information, and still change your mind just by going back. You can delete items or your entire order from the Shopping Cart screen.
Your order is transmitted to our secure server using the industry standard SSL protocol. We retrieve your order the same way; absolutely NO sensitive payment information will be transmitted unsecurely or by email.
Please be sure to fill in your name exactly as it appears on your card and use the exact address to which the credit card company sends your bills. If the address you supply does not match your credit card records, your order will be delayed until we can reach you to obtain the correct address. It's okay if you need your order shipped to a different address.
Want to place a telephone order, have questions, or just need advice about what product is best for you?
Give us a shout at any reasonable hour (Eastern), seven days a week. We don't keep fixed hours. If you get the answering machine, just leave the information necessary to process your order - it will go out the following business day, at worst. If you have questions or want to discuss what might be the best product for your needs, just ask that we return your call. When possible, please leave both day and evening phone numbers.
Only Dogtra e-collars qualify for a 30-day satisfaction guarantee. If, within 30 days of purchase you are dissatisfied for any reason, just contact us for a return merchandise authorization (RMA) number and then ship the collar back via UPS. The Dogtra product may be returned showing signs of normal use, but must include all packaging components and original paperwork. On receipt of the item we'll do a refund, replacement, upgrade, or downgrade - whatever it takes to make things right, in fairness to both of us. (Please contact the manufacturer directly in the case of defective products.) We do not charge a restocking fee on authorized returns, but you will be responsible for the shipping charges. A minimum shipping fee of $12, or the actual cost if higher, will be deducted from the credit on all returns for a refund or exchange. You will also be charged actual shipping costs for any exchange or replacement products. This is simply to cover our costs so that we can continue to keep our prices down and maintain our signature service to all of our customers. Shipments received when no return authorization number was issued will be discarded. All warranties or guarantees are the responsibility of the manufacturer.
In the case of books, videos, whistles, batteries, and chargers we must be notified within 5 days of your receipt of the item that it was defective, and our obligation will be limited to replacement with an identical item - there are no refunds on these items.
Want to know what we charge for shipping?
All orders of $99 or more include free shipping to the lower 48 United States. For orders of less than $99, the shipping/handling/small order charge is $12.00.
$99 and up - Free
Upgrade any order to 3 Business Day Select for $20, to 2nd Business Day Air for $30, Next Business Day Air for $60, or to Next Day Air Saturday Delivery for $70.
For orders shipping outside the contiguous United States, see below.
With apologies to our international friends and potential customers, we regret to advise that we no longer accept non-USA orders. This exclusion also applies to Canada, Mexico, and APO's. This means that if the order cannot be delivered by United Parcel Service (UPS) domestic services, we cannot accept the order. We also cannot accept orders where the credit card holder does not have, according to bank records, a United States billing address.
There are several reasons for this change in policy. Amongst them are: the inordinate amount of time required to complete Customs forms, the high cost of UPS Worldwide shipments, the high cost of foreign bank card processing, the unreliability of the postal services, import restrictions of some countries, and inappropriate actions of Customs officers in some countries. In other words, we have found it impossible to provide our international customers with the high quality service and reasonable pricing upon which we insist.
The only exception to this policy applies to past customers. Such customers should email us for a quote on their next order.
International customers may wish to have a friend in the US place and receive the order, and then have the friend handle the overseas shipping and monetary reimbursement. Don't forget to include 220V chargers in your order when purchasing rechargeable units.